nbn™ 光纖寬頻
NBNCo是一家由澳大利亞聯邦政府擁有的網絡基礎建設商。由澳洲政府推出的國家寬頻網絡計劃，旨在提供高速互聯網服務覆蓋全國。NBNCo包括一系列的基礎設施、網絡設計和技術，旨在改善澳洲各地的互聯網連接質素，提供更快速、穩定的網絡連接。NBNCo當前部署了許多網絡技術來支持澳大利亞的光纖寬頻服務，例如光纖入屋（FTTP）, 光纖到大廈（FTTB）以及光纖到街（FTTC）。澳世網絡能提供6種速度的NBNCo光纖寬頻服務計劃和免合約。澳世網絡的NBNCo服務覆蓋全澳，其Google評分高達4.9/5，在全澳互聯網服務供應商（ISP）中名列前茅！澳世網絡現已推出1000Mbps（僅有限於部分地區）的NBNCo光纖計劃，以滿足更高的速度需求。
OptiComm 光纖寬頻
OptiComm是一家持牌並且公開上市的澳大利亞網絡基礎建設商，專門為住宅和商業樓宇開發提供光纖入屋（FTTP）網絡設計、施工、營運和維護。 OptiComm現已發展成為澳大利亞最大的上市光纖寬頻服務供應商和營運商之一。要注意的是：如果您的住處位於OptiComm區域，其它的網絡基礎建設商如nbn™有可能不覆蓋該區域。通過光纖入屋（FTTP）的網絡連接方式，澳世網絡能提供高速的OptiComm光纖寬頻服務。澳世網絡的Opticomm服務Google評分高達4.9/5，在全澳互聯網服務提供商（ISP）中名列前茅！澳世網絡現已推出1000Mbps的OptiComm光纖計劃，以滿足更高的速度需求。
LBNCo 光纖寬頻
LBNCo是一家覆蓋全澳並提供高速光纖寬頻網絡的私營網絡基礎建設商。使用光纖入屋（FTTP）的網絡方案，LBNCo為選定的新開發項目和老年社區提供光纖寬頻基礎設施。要注意的是：如果您的住處位於LBN區域，其它的網絡基礎建設商如nbn™ 有可能不覆蓋該區域。澳世網絡提供一系列高速LBN光纖計劃。澳世網絡的LBN服務Google評分高達4.9/5，在全澳互聯網服務提供商（ISP）中名列前茅！澳世網絡現已推出1000M的LBN光纖計劃，以滿足更高的速度需求。
OPENetworks 光纖寬頻
OPENetworks是一家精品網絡基礎建設商，專門為現有以及新開發項目提供面向未來的光纖寬頻網絡。要注意的是：如果您的住處位於OPENetworks區域，其它的網絡基礎建設商如nbn™ 有可能不覆蓋該區域。澳世網絡提供高速以及穩定的OPENetworks寬頻服務。澳世網絡的OPENetworks服務Google評分高達4.9/5，在全澳互聯網服務提供商（ISP）中名列前茅！澳世網絡現已推出1000M的OPENetworks光纖計劃，以滿足更高的速度需求。
zhiman zhong
06:34 12 Apr 25
I absolutely loved the service from customer support representative Emily! She was incredibly patient and helped me solve my problem quickly. Her responses were super fast, too! I’m usually a bit impatient, but reading Emily’s polite and respectful replies really helped calm me down.Overall, I want to give Emily a 5-star rating! She truly deserves it!
Leo Yang
07:54 11 Apr 25
This update is wrote on 11/04/25.on 04/04/25, my internet connection is finally resolved and looks like it is an upstream provider issue not with Occom.Aside of the technical part, I would like to give my personal appreciation and big thumb up to the Customer Service Team I spoke to (specially to Kevin, Janney, Luna, Tina and Mace). Their prompt response, polite behaviour make the bumpy way more smoothier.This is what happened:I moved in to my apartment on Jun 24 and it took 3 weeks to connect internet. The connection is seems ok from Jun 24 up to 14/02/25. On 14/02/25, my whole connection disconnected and after 4 weeks this issue is still not resolved.I spoke to consultants (Luna and Kevin which are very polite) who tried to help me to reset my router twice over the phone but issue still exist. Looks like they are hesitated to send out field technician until you request and the turnaround is very slow and disappointing.After insistent requesting, eventually I had a field technician visit on 20/02/25 and an engineer visit on 10/03/25 for investigation on my connection, wire and router. The engineer even brought a back-up router and it turned out there was still no connection and they would unable to identify the exact issue. The status on faulty update for Occom is extremely slow (1 update per week) so if you're service is out then apparently you need to wait forever and no update unless you ask themUnfortunately, my Meriton apartment can only choose a designated internet provider and if you have other choice, my suggestion is choose a better one.In addition, I spoke to your consultant Kevin this morning (17/03/25) at approximately 9 am. As per the call with Kevin, I requested to speak to a supervisor. I was informed that 2 supervisors Tina and Kerry would be online by 11:00 am; therefore I requested a call back from either supervisor at 12:30 pm. Just like other poor service companies, no one from Occom bothered to call me back.If this situation is still not resolved by COB this Thursday (20/03/25), I guarantee a formal complaint with the Telecommunications Industry Ombudsman will be lodged!
Manisha Samal
02:20 09 Apr 25
I had a great experience with Nikhil today—he provided incredibly swift and efficient customer service. He patiently answered all my questions regarding the relocation of services and helped resolve my request without any hassle. His professionalism and prompt support really made the process smooth and stress-free. Thank you, Nikhil!
kyung wook LEE
05:26 22 Mar 25
Sahil Shama had great worked for me today.I had technical issues with internet he had gave me specific instructions by his own way.He has got lots of patience specially person who do not have any idea for internet.I have appreciated to him.Thank you once again.
Mike McNally
08:55 21 Mar 25
Great service. I signed up today as a new customer, and the process was smooth and easy. I was assisted by Jatinder, who was helpful and pleasant to deal with. And the bonus was that my service eas activated within a couple of hours. Recommended.
Gurpreet Kaur
04:23 03 Mar 25
want to thank Michael for his excellent help in setting up my internet connection with the router. He was patient, thorough, and ensured everything was working smoothly. His expertise made the process much easier and stress-free. I truly appreciate his support and professionalism."
JIameng Liu
07:30 27 Feb 25
I contacted Max for help logging into my network, and their service was excellent! The technician was knowledgeable, patient, and resolved the issue quickly. They explained everything clearly and even followed up to ensure everything worked perfectly.
jinghan hu
09:57 08 Feb 25
I had a great experience with customer service representative Jerry today! He was patient, professional, and provided clear and detailed answers to all my questions. He responded quickly and efficiently, making the whole process smooth and stress-free. I truly appreciate his help and excellent service. The company is lucky to have such a dedicated and outstanding representative.
Rui
06:15 07 Feb 25
I had an issue with my internet, and Hannie was incredibly patient and attentive in helping me resolve it. She took the time to thoroughly understand the problem and guided me step by step until everything was fixed. Her professionalism and kindness made the whole experience much easier. Excellent customer service!
JJ Mum
04:20 03 Feb 25
I had problem with the new connection but Garry was so knowledgeable and more than patient with this low tech old lady here. He is so encouraging and went an extra mile to make everything work for me. Can't thank him enough! He is a 1st class professional team player. Deserves a good raise!Even the support team who dealt with me from the start was so helpful and patient too.Highly recommended!
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