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Faster
Response

Australia-based support team, no transfer to overseas call center, instant feedback

Faster
Setup

Strong partnership with major carriers, most complete fiber coverage, usually activate the fiber service within 24 hours

Faster
Internet Speed

Sufficient bandwidth, smart and optimised internet routing, ensure first-class customer experience

Faster
Troubleshooting

Friendly and professional technicians, live-chat communication, no queues, quick diagnosis and quick solution

nbn™ Fibre

NBNCo is an Australian government-owned corporation tasked to design, build and operate Australia's National Broadband Network as a wholesale broadband provider. There are a number of network technologies currently deployed by NBNCo to provide fibre broadband services in Australia, such as Fibre-to-the-Premises (FTTP), Fibre to the Building (FTTB) and Fibre to the Curb (FTTC). Occom offers nbn broadband plan with 4 speed tiers and 4 contract terms. Occom is one of the top-rated Internet Service Providers in Australia (4.9/5 by Google Reviews), providing high-speed NBN fibre Australian wide. Occom has launched the 250M nbn fibre plan to meet the higher speed demand.

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OptiComm Fibre

OptiComm is a licensed and public listed Australian Telecommunications carrier specialising in the design, construction, operation and maintenance of broadband network such as Fibre-to-the-Premises (FTTP) network for residential and business developments. OptiComm has now grown to become one of the largest public listed providers and operators of fibre broadband services across Australia. If your property is in an OptiComm area, nbn™ or alternative internet technologies are unlikely to be available. Occom can connect your internet with OptiComm Fibre, providing access to ultra-high-speed internet via FTTP network. Occom is one of the top-rated OptiComm Internet Service Providers in Australia, gaining 4.9/5 in Google Review. Occom has launched the 250M OptiComm fibre plan to meet the higher speed demand.

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LBN Fibre

LBNCo is a fully independent and privately owned company, which provides fast Internet Australia-wide. With Fibre-to-the-Premises (FTTP) network solutions, LBNCo provides fibre broadband infrastructure for selected new developments and retirement living communities. If your property’s in a LBNCo area, nbn™ or alternative internet technologies are unlikely to be available. Occom provides a range of high-speed fibre plans using the LBNCo fibre. Occom is one of the top-rated LBN Internet Service Providers in Australia, gaining 4.9/5 in Google Review. Occom is about to launch the 250M LBN fibre plan to meet the higher speed demand.

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OPENetworks Fibre

OPENetworks is a premium wholesale licensed telecommunications carrier, specialising in the delivery of future-proof fibre broadband networks such as Fibre-to-the-Premises in new and existing developments. If your property’s in a OPENetworks area, NBN or alternative internet technologies are unlikely to be available. Occom delivers high-speed and stable OPENetworks fibre network across its premium network, ensuring superfast speeds are always available. Occom is one of the top-rated OPENetworks Internet Service Providers in Australia, gaining 4.9/5 in Google Review. Occom is about to launch the 250M OPENetworks fibre plan to meet the higher speed demand.

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OCCOM
4.9
Based on 11672 reviews
OCCOM
4.9
Based on 11672 reviews
Merv Kickbush
Merv Kickbush
08:40 22 Jun 25
It’s not often that I’ve needed to contact OCCOM for technical support, but on this occasion, my call was answered promptly. The consultant, Kuldeep, showed exceptional patience while assisting me—especially given the challenges of my poor mobile reception. He worked through the troubleshooting process thoroughly and professionally. In hindsight, the issue could have been resolved more quickly had I paid closer attention to the information being provided. Overall, a great example of good customer service.
Harsimran Bajwa
Harsimran Bajwa
09:18 19 Jun 25
It was an absolute delight speaking with Bhavya during my recent call, and I have to say what an outstanding experience. From the very beginning, her warmth, professionalism, and genuine positivity stood out. She handled everything with grace and clarity, making the entire process feel effortless and even enjoyable.Bhavya, Thank you for your incredible support and for handling everything with such a friendly and positive attitude. You are a true asset to your team and I hope many others get to experience your fantastic service. Keep shining you are doing amazing work.
Sagar Aryal
Sagar Aryal
06:57 17 Jun 25
Bhavya was amazing! She really helped me with everything I needed and made the whole process so much easier. Super friendly and knew exactly what she was doing. I really appreciate her support.
Aman Dutta
Aman Dutta
05:49 17 Jun 25
Dear Michael D,I just wanted to take a moment to sincerely thank you for all your support in helping us secure the internet access we needed. Your dedication, attention to detail, and willingness to go the extra mile truly made a difference.Thanks to your efforts, we not only received the service we were hoping for, but also the peace of mind that we’re in great hands moving forward. It’s clear that you genuinely care about delivering the best outcomes, and we’re extremely grateful.Your professionalism and proactive approach didn’t go unnoticed — it was an absolute pleasure.
MariVic De Guzman
MariVic De Guzman
04:15 17 Jun 25
I had a fantastic customer service experience. RJ was incredibly patient and helpful, explaining things clearly to someone with no technical knowledge. Instead of waiting on hold, I used the convenient call-back feature, and my problem was completely solved in just 10 minutes. So efficient 🙂.
Zirui Zhang
Zirui Zhang
12:11 10 Jun 25
I had an excellent experience with Occom’s customer service, thanks to Emily! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to explain everything clearly and made sure all my questions were answered. Her professionalism and friendly attitude made the whole experience smooth and stress-free. It’s rare to find such outstanding service nowadays.
Lucifer Morningstar
Lucifer Morningstar
10:28 05 Jun 25
🌟🌟🌟🌟🌟I had lost my network connection and was really struggling, but Sapana was an absolute star! She was incredibly helpful, patient, and professional throughout the whole process. Thanks to her, I got reconnected smoothly. It’s rare to come across such dedicated and kind customer support. Truly grateful for her assistance. Thank you so much, Sapana!– Meet
Andrew Fuimaono
Andrew Fuimaono
03:54 30 May 25
Thanks Sahil Sharma, quick and prompt response to solve the setup issues.
Nima
Nima
02:02 27 May 25
I had a great experience with Gurdeep. He was extremely helpful and professional in providing the support I required. The whole process was very smooth. Highly recommended.
Blake Malcolm
Blake Malcolm
04:51 23 May 25
Gurdeep helped me every step of the way to get connected. He was professional and efficient - extremely happy with the service so far! (Also, the phone was answered within seconds when I called).Thanks mate, keep up the great work 👍

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2022 Mozo Experts Choice Broadband Provider of the Year
<!– –> OCCOM is excited to announce that it wins two MOZO Experts Choice awards in 2022 under Broadband Category. Mozo is a team of experts, passionate about helping Australians make smarter
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A list of FTTN/FTTC suburbs can be upgraded to FTTP full fibre
FTTP as a major occupant of the internet is the only fibre technology with higher speed tiers. Reaching better speeds
澳洲NBN升级网络系统,百万家庭迎来千兆网速
在澳洲上网,你是否遇到过:网速不够快,堪比蜗牛;打游戏常卡顿,就像坐过山车;刮风下雨网络就会瘫痪一段时间,Netflix视频卡顿、Skype、zoom等软件通话延时等等…… 澳洲NBN网络依然饱受澳大利亚国人诟病,大家普遍认为NBN升级十分缓慢,且收费昂贵。 好消息来了~! 最近NBN发布消息,FTTN/FTTC网络可以通过技术升级到FTTP(光纤到户)网络类型。大约有200万户FTTN/FTTC家庭和企业可以获得更快、更稳定的网络,这意味着将约有75%的NBN网络用户会获得每秒千兆的网速。从FTTN(光纤到节点)到FTTP(光纤到户)的升级,解决了限制这些地区互联网速度和服务质量的旧铜线技术。
Why is your internet not working? – Tips on how to diagnose and fix
家庭 电话 <!– –> Test It may be frustrating when you are doing something online like watching movies or having

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Frequently asked questions

A:We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™.
Q:NBN Coverage
Q:Call Rates
Q:Important Things You Need to Know
Q:Extra Pricing Info
Q:Frequently Asked Questions