Additional Charge
| Additional Charge | Price (incl.GST) |
| Static IP Address | $10.00 per month |
| Dishonored Fee | $6.00 |
| Direct Debit Rejections Fee | $6.00 |
| Chargeback Fee | $44.00 |
| Late Payment Fee | $20.00 |
| Fee when a fault raised to the Carrier is not found on the Carrier’s network | $165.00 |
| Greenfields Installation | $300.00 - $330.00 |
| Order Withdrawal | $50.00 |
| Late Cancellation of Appointment or Missed Appointment | $90.00 |
| Labor Rate per hour (Rounded up to nearest hour, <50KM to Melbourne & Sydney CBD) | $80.00 |
| Fee per hour for an incorrect call out (Charge based on Time on Site (Min $150)) | $220.00 |
| Early Termination Fee | $199.00 |
| Plan change fee - Upgrade | $0.00 |
| Plan change fee - Downgrade | $50.00 |
| Fee for end user contacting Telstra/OPTUS Fault Desk directly | $100.00 |
| Modem Delivery Fee | $15.00/$18.00 |
| Paper Bill | $10.00 per bill |
| Relocation Fee | $99/$199 |
